Returns & Refunds Policy

1. Eligible Returns

We accept returns under the following circumstances:

• Wrong Item Received: You received a product different from what you ordered
• Damaged in Transit: The product arrived with physical damage caused during shipping
• Manufacturing Defect: A genuine weaving defect such as broken threads, missing zari, or structural irregularities that affect the integrity of the saree
• Significantly Different Product: The product differs substantially from the description or images on our website

To be eligible for a return, items must be unused, unwashed, and in their original condition with tags and packaging intact.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items returned after 7 days from the delivery date
• Used, washed, dry-cleaned, or altered products
• Items without original tags, packaging, or authenticity seals
• Custom, bespoke, or made-to-order sarees (tailored to your specific requirements)
• Sale, discounted, or final-sale items marked as non-returnable at checkout
• Products with colour variations due to screen differences or photography conditions
• Minor natural weave irregularities inherent to handloom craft
• Gift cards or store credits

3. How to Initiate a Return

To request a return, follow these steps within 7 days of receiving your order:

4. Refund Process

Once your return is received and inspected, we will notify you of the refund approval. Approved refunds will be processed as follows:

Shipping charges and gift wrapping fees are non-refundable, unless the return is due to our error (wrong/damaged item).

5. Exchanges

We offer exchanges for eligible items, subject to stock availability. You may exchange for:

• A different colour or variant of the same product
• A different product of equal or higher value (price difference to be paid)
• Store credit for the returned item's value

Exchange requests follow the same process as returns. Please mention "Exchange Request" in your initial email to expedite processing.

6. Order Cancellations

You may cancel your order under the following conditions:

• Before Dispatch: Cancellations requested within 12 hours of placing the order will be fully refunded with no charges
• After Dispatch: Once an order has been shipped, cancellation is not possible. Please initiate a return after receiving the product
• Custom/Bespoke Orders: Cannot be cancelled once production has commenced

To cancel, contact us immediately at boutique@asfabrics.in with your Order ID.

7. Our Quality Promise

Before every dispatch, our team performs a rigorous 5-point quality check:

• Thread integrity and zari quality verification
• Colour fastness and consistency assessment
• Border and pallu alignment inspection
• Overall fabric weight and texture check
• Authenticity GI Tag and BIS hallmark verification (for applicable products)

We are committed to delivering only the finest handloom heritage to your doorstep.

8. Contact for Returns Support